Refund Policy
Last updated: July 20, 2026
1. Refund Eligibility
We want you to be satisfied with GradeDate. If you are unhappy with the Service, you may request a refund within 48 hours of your payment. Refund requests submitted after 48 hours will not be honored.
2. Grading Restriction
No refunds will be issued if you have already received your facial appearance grade. Once your selfie has been analyzed and a grade has been returned, the core service has been delivered and refund eligibility ends, even if the request falls within the 48-hour window.
3. Cancellation
You may cancel your subscription at any time through your account settings or via Stripe’s customer portal. Cancellation takes effect at the end of your current billing period — you will retain access to the Service until the period you have paid for expires. Cancellation does not trigger a refund for the current billing period.
4. How to Request a Refund
To request a refund, email us at support@gradedate.app with the subject line “Refund Request” and include the email address associated with your account. We will review your request and respond within 5 business days.
5. Abuse and Fraud
GradeDate reserves the right to deny refund requests that appear abusive, fraudulent, or otherwise in bad faith. This includes, but is not limited to, repeated refund requests across multiple accounts, chargeback abuse, or attempts to obtain refunds after receiving a grade and using the Service extensively.
6. Chargebacks
If you initiate a chargeback with your bank or card issuer rather than requesting a refund through GradeDate, we reserve the right to suspend your account pending resolution. Fraudulent chargebacks may result in a permanent ban from the Service.
7. Questions
If you have questions about this Refund Policy, contact us at support@gradedate.app.